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FAQ'S


Wafiapps is the top-selling online platform in the region with a maximum online reach of over 100 thousand people and highest credibility. With more than 100,000 registered customers, 3,000 web visits and over 2000 shipments every month across Gulf, we are undoubtedly the strongest online partner to take your products to customers grow your business locally.

Anyone who sell original and genuine products is qualified to register as Seller at Wafiapps. In order to start selling, you need to have the following:

  • -> Valid Commercial Registration
  • -> Licenses and Approval from Ministry of Industry and Commerce
  • -> Valid Passport of the Sponsor
  • -> Address Proof
  • -> VAT Registered Certificate (optional)

To sell at Wafiapps: -> Register yourself at https://www.wafiapps.com/seller. -> Once your application is approved, your online store will be Live under your Brand / Store name. -> List all the products from your store. -> Once an order is received, we will send you the Purchase Order, to keep the products ready to be picked-up. Our logistics team will pick up the product and deliver it to the customer. -> Once an order is successfully dispatched, Wafiapps will settle your payment on a 30-day Credit facility or any other arrangement as per the agreement with the seller.

You are required to submit the following documents: -> Copy of Commercial Registration -> Copy of Passport of the Sponsor -> Bank Account details -> VAT Registered Certificate (optional).

No, Wafiapps will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics person will pick up the product from you and deliver it to the customer.

As a seller, you will set the price of your products.

Yes, there is a fee to list your store. Our Sales Department will get back to you with the details of the package.

Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

Currently, you can sell only products and not services at Wafiapps. However, for after-sales services and Warranty issues, the Customers will be redirected to you.

After all the required documents have been submitted, verified and approved by the Products Team, seller profile will be completed and you can start listing your products and start selling.

You are required to have a minimum of 1 listing (Genuine products with Warranty) to start selling at Wafiapps.


As a seller, you will set the price of your products.

Yes, there is a fee to list your store. Our Sales Department will get back to you with the details of the package.

Commission fee is a certain percentage of the order item value of your product. It differs across categories and vertical/sub-categories. Our Sales Dept. will communicated at the time of Sign-up.

Yes. Based on your product our Digital Marketing Dept. will recommend an appropriate Plan to boost your sales.

Yes, Our Logistics Partner will ensure delivery of the product to the customer’s on-time. The cost of shipping will be communicated to you during the sign-up.

The following deductions are made from the order item value:

  • Commission: A percentage of the sell-out based on pre-agreed margins.
  • Replacement and Wrong Product charges: A charge of BD2 will be collected in case of replacements need to be done upon customer complaints or in case a wrong product is dispatched.

All payments for the sale will be done at the end of the month upon receipt of Statement of Accounts from the seller.


Listing a product means uploading the product with all name, detailed specifications, pricing, stock and images of the product so that a customer gets a clear information about the product before he places an order for it.

You are required to have a minimum of 1 listing (Genuine products with Warranty) to start selling at Wafiapps.

We give you a step-by-step demo of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you'll be asked to include product details such as specifications, model number, features and more that are vital product information. Timely updating of the stock is required to ensure that all orders are met and no customers are left disappointed after the order has come in.

Yes, we are happy to help you at every stage while doing business with us. You may contact the respective Vendor Success Managers who support you in getting your products up on the site in its best possible presentation.

The Vendor Success Managers develop high-quality photographs of your products and crisp product descriptions for your product catalogue. A good catalogue gives your customers a better understanding of your products and helps boost your sales.

Wafiapps expects the best price for the products since we make sure that the products get a good exposure and visibility. When pricing products on Wafiapps, you may want to consider the most competitive price since the platform is a pool of more than 10 brands of the same genre. Also, you may arrive at the Selling Price bearing in mind the Commission to be set aside.

Yes, there is a fee to list your store. Our Sales Department will get back to you with the details of the package.


Our logistics partner will pick up the product from you and deliver it to the customer. All you need to do is keep it packed and ready for dispatch.

Whenever a customer places an order, we send you the Purchase Order via Email to the concerned Point-of-Contact. You need to ensure that the product is available and packed and ready to dispatch within 1-2 hours. Our Logistics Team will pick up the product and deliver it to the customer. Since time is a primary concern, we expect a good coordination between the dispatch and our logistics team.

In case of non-availability of the product at the moment of orders, it needs to be informed well in advance to the Vendor Managers. This would help us keep the customers informed and saves us the time and effort to fulfil the order.

No. Sellers are responsible to ensure that their products are packed suitably to transport it in Wafiapps Carriages.


In case the Customer claims a Return of the product based on its genuinely or wants to return the product after 15 days of purchase, Wafiapps will not hold Seller responsible and would stick by the Return Policy of Wafiapps.

In case the customer returns the products due to any fault with the product or its accessories, the same would be returned to the vendor for replacement and BD2.00 would be charged as courier charges for re-delivering the product to the customer. We request you that product you supply are defect-free and of high-quality to minimise customer inconvenience and also brand reputation.

There are some occasions where-in when our Logistics team deliver the product to the customer, the customer changes his mind and wants cancellation, even though all efforts are made from our side to reconfirm the order. In the event of such cases, we would be returning the product back to the vendor and you are requested to provide the credit note for the same.